1. Purpose

This policy defines procedures for inspecting shipments, reporting damage, and filing claims for

goods handled by Remedi Prime Logistics.

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2. Customer Responsibility at Pickup

Customers must inspect all packages at pickup, verify quantity, and confirm condition. Leaving the

The premises confirm acceptance of items as-is.

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3. Packaging Standards

All items must be properly packaged with secure sealing and protective materials. The company is

not liable for damages caused by improper packaging.

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4. Documentation & Photo Requirement

Customers are strongly encouraged to take clear photos of all packages at pickup and document

Any visible damage should be reported immediately.

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5. Damage Reporting & Claims Filing

All claims must be submitted within 3–5 business days of pickup. Late claims may be

denied.

 

6. Claim Requirements

Claims must include proof of pickup, photos of damage, description, and estimated value. Original

Packaging must be retained if requested.

 

7. Review Process

Claims are reviewed within 5–10 business days. Additional documentation may be required.

 

8. Liability Limitations

 

Liability is limited to declared value or a maximum amount per shipment. The company is not

responsible for concealed damage or normal wear.

 

9. Resolution

Approved claims may be resolved through repair, replacement, or reimbursement at the company’s

discretion.

 

10. Agreement

By accepting goods, customers agree to all terms outlined in this policy.